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frequently asked questions
Have questions? We’re here to help
1. What exactly is the TG-CinemaPro Ultra, and who is it best for?
The TG-CinemaPro Ultra is a compact smart projector that transforms a suitable wall or ceiling into an immersive 30–150-inch entertainment screen. It combines native 720p HD, supported 4K video decoding, Android 11, Wi-Fi 6, AirPlay, Miracast, Bluetooth 5.0, automatic vertical keystone, a built-in speaker, and up to 180° projection. It is ideal for movie nights, bedroom entertainment, apartments, family time, casual gaming, presentations, and travel accommodations with access to AC power.
2. Is this a native 4K projector?
The TG-CinemaPro Ultra decodes compatible video content up to 4K and displays it at its native 1280 × 720p HD resolution. This gives you broad content compatibility with a clear, satisfying 16:9 widescreen picture for everyday movies, shows, games, and more.
3. What kind of lighting gives me the best picture?
Its 200 ANSI lumens and 2000:1 contrast ratio are designed to create a rich, inviting movie-night experience in normal or controlled-light rooms. Dim the lights or close the curtains, settle in, and enjoy deeper contrast, richer colors, and a more cinematic atmosphere. For daytime viewing, simply reduce nearby light for the best results.
4. How large can the picture get, and can I project onto the ceiling?
You can create an approximately 30–150-inch picture from around 3.3–13.1 ft. (1–4 m) away. The adjustable stand rotates up to 180°, making it easy to enjoy movies on the wall or relax in bed with your favorite content projected onto the ceiling.
5. How difficult is it to set up and focus?
Setup is refreshingly simple: connect it to AC power, aim it at your preferred wall or ceiling, and choose your content. Automatic vertical keystone correction helps straighten the image, while manual focus lets you quickly fine-tune the picture for a cleaner, more comfortable view.
6. Can I mirror content from my phone or tablet?
Yes. AirPlay and Miracast let compatible phones, tablets, and computers share supported photos, videos, presentations, and other content over Wi-Fi. If a particular streaming service limits wireless mirroring, you can enjoy its compatible built-in app or connect a supported streaming device through HDMI.
7. Can I watch popular streaming apps or connect other entertainment devices?
Yes. The built-in Android 11 interface supports compatible popular favorites such as YouTube, Netflix, Prime Video, Disney+, and Hulu, giving you convenient entertainment without always needing another device. You can also connect compatible game consoles, streaming devices, laptops, USB drives, speakers, and headphones through HDMI, USB, Bluetooth 5.0, or the 3.5mm audio port.
8. Does it have a speaker, and can I connect external audio?
Yes. The built-in 3W speaker provides convenient everyday sound, helping you start watching with less equipment to arrange. For bigger movie-night sound or private listening, pair compatible Bluetooth speakers or headphones, or use the 3.5mm audio connection.
9. What comes in the box?
Your order includes the TG-CinemaPro Ultra projector and its AC power cable, giving you the essentials needed to begin setting up your big-screen experience. Any additional accessories or offer-specific extras will be clearly listed on the product page.
10. How long does U.S. delivery take, and will I receive tracking?
TechGlobe provides free, tracked, and insured shipping within the United States, with estimated delivery in 5–8 business days. Your tracking details will be emailed after shipment, so you can follow your new projector on its way to you.
11. Can I return it, and what if my order arrives damaged or incorrect?
You may request a return within 30 days, provided the projector is unused and returned with its original packaging, accessories, gifts, and manuals. If anything arrives damaged, incorrect, or missing, contact support@techglobe.us with your order number and supporting photos or video so the TechGlobe support team can review and resolve it promptly.




